Why is the insurer rushing me to send photos before Nashua pothole evidence disappears?
Everyone says "just send them what they ask for," but actually a fast photo request can lock you into a smaller story before the best evidence is preserved.
Exceptions and edge cases that make it more complicated:
- If police came, get the Nashua Police Department report number now and order the report. In New Hampshire, crashes involving injury, death, or more than $1,000 in total damage are reportable; if no officer investigated, a report may need to go to the NH Division of Motor Vehicles within 15 days.
- If it was a pothole or frost heave, the road condition can be patched within hours. Photograph the defect from far away and close up, with measurements if possible, plus skid marks, broken asphalt, your tire or suspension damage, and landmarks showing the exact spot on roads like Amherst Street, Daniel Webster Highway, or the F.E. Everett Turnpike.
- If a business, gas station, or nearby home had cameras, ask for the footage immediately. Many systems overwrite in 24 to 72 hours.
- If your car has dashcam footage, copy the full file now. Do not clip it first. Preserve the minutes before and after impact.
- If the other side is asking only for your photos, keep your originals with metadata. Screenshots can strip date, time, and location data that help prove where and when this happened.
- If your phone was in use, save call logs, texts, rideshare records, and location history now. Your carrier may not keep detailed records long.
- If witnesses offered help, get a dated text, voice memo, or email today. Short, fresh statements often matter more than a vague memory weeks later.
- If the road was city- or state-maintained, document prior complaints if you can. For state roads, note whether it was under NHDOT control; for city streets, note the exact Nashua location and lane.
- If you missed work, start a wage file now: missed shifts, PTO used, childcare changes, and any lifting or driving restrictions. For a sole-income household, those records matter as much as the car photos.
by
Michelle Caron
on 2026-03-26
Nothing on this page should be taken as legal advice — it's general information that may not apply to your specific case. If you've been hurt, a lawyer can tell you where you actually stand.
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